Employee of the Quarter
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2019 Employee of the 1st Quarter - Kristina Rowe
Position: Case Manager
BAYS Office Location: Jacksonville
BAYS is very pleased to recognize Kristina Rowe as our 2019 Employee of the 1st Quarter. Kristina has been with BAYS for 4 years and serves as a case manager in our Jacksonville, Florida office.
Kristina is being recognized for her ability to maintain positive relationships with her peers, her supervisor, partner agencies, and the families that she works with. She is an excellent listener and continues to make a positive difference when working with our clients. During the unexpected absence of her circuit’s senior case manager, Kristina worked closely with her supervisor and colleagues to make sure Circuit 4 did not miss a beat, while meticulously maintaining her own caseload. Kristina has natural leadership ability and is not afraid to the take the initiative needed to complete required tasks.
During this quarter, Kristina has also found time to foster an environment of learning for her circuit’s intern by allowing him to shadow her on new client orientations, office visits, and school and home visits, as well as, welcoming his input in the process. He refers to her as a mentor.
Kristina embodies dedication, enthusiasm and professionalism by always striving for the best outcome for her clients and going above and beyond to get them the resources needed to be successful in our JDAP program. She truly cares about the difference that she makes in our client’s lives. Kristina is an excellent case manager and an influential member of her team.
2018 Employee of the Year & 1st Quarter - Erika Edwards
Position: Senior Case Manager
BAYS Office Location: Lake City
BAYS is very pleased to recognize Erika Edwards as 2018 Employee of the Year and Employee of the 1st Quarter. Erika has been with BAYS for nearly 4 years and although she is “Circuit 3” she is also an amazing team member to her Circuit 8 colleagues and anyone who reaches out to her. Erika regularly assists other circuits with language barriers, being on the phone with both parties to complete an intake or monthly visit to ensure the client and case manager are both on the same page.
In this quarter Erika received 5 nominations, 4 from her Circuit 8 colleagues and one from a Circuit 3 JPO. All her nominations emphasized how well respected and trusted she is in the community. Being the only person covering Circuit 3 (consisting of 7 Counties) would be daunting for most but not Erika. She is a one woman show in Circuit 3 where she also is regularly over 100% utilization. She regularly attends court in the counties she covers and is on a first name basis with the circuit officials who truly value her feedback and have confidence in her to work with the youth referred to JDAP.
Erika exhibits dedication, compassion, honesty, loyalty and professionalism in all that she does. Although Erika is extremely busy she still helps out to train new staff in Circuit 8 and will ask for help when she needs it. Erika is an exemplary Case Manager and invaluable part of the team.